First published on Open Democracy
Tory MP Jesse Norman has come up with an idea to send everyone who uses the NHS an Annual Healthcare Statement. It is designed to dissuade people from presenting to hospital or GP surgeries unnecessarily by showing them how much they have cost the NHS and ‘by implication the value of NHS services’. The report goes further to suggest that ‘more incentives’ could be added in the future.
Fear that a free NHS would result in overwhelming demand has been around since the very idea of an NHS and has been superbly deconstructed by Julian Tudor Hart. Politicians and economists couldn’t believe that free healthcare wouldn’t result in unsustainable demand and in a panic, introduced prescription charges which led to Nye Bevan’s resignation.
In 1951 the first postwar Conservative government set up a Royal Commission to measure abuse and extravagance. After painstaking studies the Guillebaud Commission found no evidence of either, only hard-working staff and stoical patients, underfunded and lacking investment.
Study of a poor inner city area in the early 1970s showed that for each person who consulted with a minor problem, more than two others failed to consult at all, despite recent severe or worrying symptoms. Contrary to subjective impressions of overworked doctors, fear and denial of illness were more powerful than avidity for free consultations. Despite free universal access to the NHS, for most important chronic conditions less than half are medically recognised, of which roughly half are treated, and roughly half of these are controlled. Far from expecting infinitely, NHS patients expect too little.
The most vulnerable patients already fear that they are a burden on the NHS and consequently attend too little, or fail to attend because they are feeling ashamed, or even because they are feeling too unwell. Parents of young children feel strongly influenced by a sense of responsibility to act as competent parents and the fear of overwhelming guilt should they fail to do so. And consequently feel ashamed and stigmatised if they are made to feel they are wasting professionals’ time. I have had a patient present with a breast cancer that had almost completely destroyed one breast, another that had a stroke but waited 3 days until they could see me instead of going to A&E, and another who ended up on a ventilator because she thought she was wasting NHS resources because her asthma is so difficult to control.
For the last two years GPs have been required to review their patients who attend out of hours, A&E and the GP surgery most frequently in order to try to identify whether they can be better cared for. The majority are very sick with severe heart, lung or neurological diseases, often requiring intensive treatment. I can think of one patient who spent 6 months in hospital with recurrent perforations of his intestine due to his Crohn’s disease.Under Jesse Norman’s proposal patients like him would be presented with the highest bills. Others have serious mental illnesses, sometimes compounded by illicit drug or alcohol use. There are certain groups of patients who attend frequently, who on superficial analysis might be assumed to be attending inappropriately. Some of them are suffering from ‘medically unexplained symptoms’. These are physical symptoms like chest and abdominal pain, headaches, blurred vision, numbness and tingling, weakness and so on. In some cases they represent serious, difficult to diagnose disease, and in other cases the symptoms are a manifestation of unresolved, and often unresolvable psychological pain.
Other groups that frequently attend are patients who are extremely anxious, those that are suffering domestic violence, those that have been abused and the the very lonely. Experienced GP John Launer has asked, ‘What is an emergency?‘ He recalls diagnosing a child with meningitis who appeared, at the time they came into his surgery, entirely well. He continues,
I will happily accept having seen tens of thousands of mildly snotty toddlers over the years, giving their anxious parents a bit of friendly advice and education, and seeing them on their way in less than 5 min. We cannot, in other words, preach the importance of our own expertise and at the same time berate people for making use of it.
Jesse Norman said to me this morning, that it would be very easy to see a GP reviewing an annual account with a very vulnerable patient and encouraging better use of services with better outcomes. He said that it would be ‘especially valuable to the most vulnerable patients’.
When we meet with our most vulnerable patients, we spend the time trying to work out how best to help them. Usually we know them very well, because they come to their GP a lot as well. I have a pretty good idea about the impact of an Annual Statement. It will almost certainly add to their sense of being a burden on society and the NHS, something that they already feel. It will add to the anxiety parents of young children feel when they try to identify the goldilocks zone where their child is sick enough to warrant medical advice, but not so sick that they’ve left it too late. It will encourage a superficial view of healthcare as a commodity, rather than care as something complex that happens between people. Something recorded as a minor illness on a hospital letter happens to someone with a history and a home-life, hopes and fears. Once you start to understand these, you might come to the conclusion that there’s no such thing as a trivial consultation.
Which coincidentally was the first blog I ever wrote.
Agree with the above, and additionally dread to imagine the financial and emotional cost and the bureaucracy that would be associated with such annual statements. Any possible reduction in ‘inappropriate’ presentations would doubtless be negated by the increased effort required to persuade ‘under-attenders’ to engage.
Reblogged this on My (new) life as a Student Childrens Nurse!.
Yes, I agree. Very few of my patients over the past 25 years of GP have wasted my time. In contrast, Jesse Norman’s idea would result in much more of my time being wasted (as well as the resources involved in producing the annual statements).
A couple of years ago, our CCG asked us to find out why our patients went to A&E rather than their GP. The hospital IT system seemed to show “inappropriate attendance” in about a third of my patients. When I investigated this, I found that virtually all the “inappropriate attenders” had been unwell enough to have been Xrayed, had blood tests or ECGs. These tests may have been negative, ruling out serious disease, but it was twisted logic to then say that these patients should not have attended. In fact, the only patients who did attend A&E inappropriately were patients unfamiliar with the way the NHS worked, such as students from overseas countries, where primary care was not as well developed as UK.
Generally, my patients tend to be poorer and attend later – then apologise for being a ‘burden’ on the NHS – diagnoses missed and later treatments cost more in long term.
Or……….wealthier people who know how to get most from a system and would not be bothered one iota by a ‘statement’ of costs – these tend to be my ‘over-attenders’, if any group can ever be considered that..
Although, that said, do often see wealthier patients who have been in private treatment until the insurance no longer covers them or the private consultant advises them to go NHS for broader range of treatments. These ones are also the ones that get seen too late as the private consultants in my discipline rarely (almost never) refer patient out to allied professionals in same discipline. Costs in long run of this lack of care amount to £10000’s to NHS over life of patient.